At Pelican Sport, we’re committed to getting you the water sports gear you need quickly and ensuring you’re completely satisfied with your purchase. Whether you’re gearing up for kayaking, paddle boarding, or fishing adventures, we’ve got you covered with our straightforward shipping and returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):

  • Delivery time: 10-15 business days after shipping
  • Flat rate: $12.95
  • Recommended for faster delivery

Free Shipping (EMS):

  • Available for orders over $50
  • Delivery time: 15-25 business days after shipping

Note: Delivery times may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We want you to be completely satisfied with your Pelican Sport gear. If you’re not happy with your purchase, our easy return process will get you back on the water in no time.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as when you received it
  • Item must be in its original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Inflatable kayaks and paddle boards that have been inflated or used
  • Personalized or custom-made items
  • Fishing gear that shows signs of use
  • Items marked as “final sale”

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Pelican Sport Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if known)]
Shipping address for return: [Your Full Address]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and email you:

  • Return authorization number
  • Return shipping address
  • Specific instructions for your item

Step 3: Package and Ship Your Return

Please ensure:

  • Item is in original condition with all parts and packaging
  • Include the original packing slip or order confirmation
  • Write the return authorization number on the outside of the package
  • Ship using a trackable method (we recommend DHL or FedEx)

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after return processing

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards: 3-5 business days after processing (timing depends on your bank)
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable, except in cases of our error.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our adventure-ready customer service team is here to help with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM PST

We appreciate your trust in Pelican Sport for your water sports adventures. Paddle on!