Welcome to Pelican Sport’s FAQ section! We’re here to help answer all your questions about our water sports equipment, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions to help you prepare for your next water adventure.
About Our Products
What types of water sports equipment does Pelican Sport offer?
We specialize in a wide range of water sports gear including kayaks (both traditional and inflatable), paddle boards (SUPs), fishing gear, paddles, storage solutions, and all necessary accessories for your water adventures. Our product categories include:
- Kayaks and Inflatable Kayaks
- Paddle Boards (SUPs) and SUP Gear
- Fishing Equipment
- Paddles and Propulsion Systems
- Storage and Protection Solutions
- Replacement Parts and Accessories
Are your inflatable kayaks durable enough for regular use?
Absolutely! Our NEW Inflatable Kayaks are made with high-quality, rugged materials designed to withstand regular use in various water conditions. They feature:
- Military-grade PVC construction
- Reinforced seams for extra durability
- UV-resistant materials
- Compact yet sturdy design
Do you offer complete kayak packages?
Yes! We offer complete packages that include everything you need to hit the water:
- Kayak (hard shell or inflatable)
- Paddle
- Seat/backrest
- Basic safety accessories
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our top priority. We use industry-standard SSL encryption for all transactions and partner with trusted payment processors to ensure your information remains protected. We don’t store complete credit card information on our systems after your transaction is complete.
Do you offer gift cards or certificates?
Currently, we don’t offer physical or digital gift cards, but we’re working on implementing this feature for future water sports enthusiasts who want to share their passion with friends and family!
Shipping & Delivery
Where does Pelican Sport ship?
We ship worldwide with some exceptions:
- Currently unavailable in parts of Asia
- Some remote locations may have restrictions
What are my shipping options?
We offer two convenient shipping methods to get your water gear to you:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after processing
- Includes full tracking
- Ideal for time-sensitive orders
- Free Shipping (on orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after processing
- Includes basic tracking
- Perfect for larger orders and planning ahead
How are large items like kayaks packaged for shipping?
We take special care with all our water sports equipment:
- Inflatable Products: Compact, easy-to-transport packages
- Hard Shell Kayaks: Protective packaging to prevent transit damage
- Fishing Gear: Delivered with protective casing for delicate components
- All shipments: Waterproof packaging when needed
How long does order processing take?
Our standard processing time is 1-2 business days after you place your order. During peak seasons (like spring and early summer), processing may occasionally take slightly longer, but we work hard to get your adventure gear to you as quickly as possible.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your water sports gear. Our return policy includes:
- 15-day window from receipt to initiate a return
- Items must be in original, unused condition
- Return shipping costs are the customer’s responsibility
- Some large items (like hard shell kayaks) may have special return requirements
What if my item arrives damaged?
While we take great care in packaging, sometimes shipping damage occurs. If your item arrives damaged:
- Keep all original packaging
- Take photos of the damage
- Contact us immediately at [email protected]
Do you offer exchanges?
Yes! If you need a different size, color, or model, contact us within the 15-day return window. Exchanges are subject to product availability. For fastest service, we recommend returning the original item (following our return process) and placing a new order for the desired item.
International Orders
Are there additional fees for international orders?
As a global provider, we ship to most countries, but customers are responsible for:
- Any customs fees
- Import taxes
- Duties imposed by your country
Why are some Asian countries excluded from shipping?
Due to current logistical challenges and import restrictions in certain Asian markets, we’re temporarily unable to ship to parts of Asia. We’re actively working to expand our shipping network and hope to serve these areas soon. Please check back with us periodically for updates!
Customer Support
How can I contact Pelican Sport?
Our water sports-enthusiast customer service team is here to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 19404 North 77th Avenue, Glendale, US 85308
Do you have a physical store I can visit?
Currently, Pelican Sport operates as an online-only retailer, which allows us to keep our prices competitive and ship directly to your doorstep. This model means we can serve water sports enthusiasts worldwide without the overhead costs of physical stores.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re passionate about water sports and happy to help you prepare for your next adventure!
Ready to gear up? Browse our collection of kayaks, SUPs, and water sports accessories today!